Warranty coverage
The warranty period and coverage for an item are shown in its listing or order confirmation. Your statutory consumer rights continue to apply regardless of any additional commercial warranty.
- Keep the order number, complete item, packaging, and included accessories.
- Back up personal data before handing over a device.
- Do not attempt an unauthorised repair before contacting support.
If something goes wrong
Contact Rekbi with your order number, a description of the issue, and clear photos or video where helpful. We will confirm the next step: troubleshooting, inspection, repair, replacement, or refund when applicable.
Returns and exclusions
Accidental damage, liquid exposure, misuse, unauthorised modification, and normal wear are generally not manufacturing defects. Return eligibility depends on the item condition, timing, and mandatory rules that apply to your purchase.